The process touches sales, legal, operations, the product team, and virtually every other part of the organization. The “Configure, Price Quote” (CPQ) system helps ensure that products a company is selling are consistently quoted, and that customer entitlements created from that quoting process (and contractually obligated) can be appropriately billed. “CPQ is a project that wrecks that entire model.” “All start-ups go through that period where individual departments work great within their lane, so it’s easy to keep the blinders on,” Hamilton explains. Having previously built out IT operations for MuleSoft, Hamilton has a key understanding for what a quickly moving company needs to get to the next level. One of Hamilton’s major focuses over the past two years at Databricks has been helping the company become more interconnected. What is needed often differs greatly from what is being asked.” To really understand what the business needs requires listening and guiding the stakeholders. “When you hire people with strong EQs, you ultimately need fewer people overall, and you’re not just throwing bodies at a problem. “I look for people who have a high EQ and understand that what we’re building is for people,” Hamilton says. In fact, to succeed on Hamilton’s team, you need to be more than a skilled technician-you need to be a communicator. In stark contrast to the stereotypical quiet IT guy, Hamilton says the field has moved far past the old image. “But the people are the constant.” Mike Hamilton, Databricks Photo by Julie Hamilton “Technology changes all the time,” he continues. It’s about the people that create the technology for the business. It’s about the people that serve the technology to the business and make sure it’s running. It’s about the people that use the technology. “The life lesson I’ve learned in my career in technology is that it’s not really about the technology,” explains Hamilton, who is the vice president and head of IT at enterprise software company Databricks. While evolving along with it, Hamilton says there’s a constant that remains as true as it did a decade ago. Hamilton has been in the field long enough to have watched the long evolution of technology in the workplace. Transition from technical expertise to leadership, while recognizing just how valuable people are to any tech infrastructure? Absolutely. Successfully navigate employees from fearing technology in the early 2000s to helping them demand more from their experience? He’s done it. Build an IT organization from scratch? He’s done it, twice. Several current ADs, including Wake Forest's Ron Wellman, TCU's Eric Hyman, Boston College's Gene DeFilippo and Oklahoma's Joe Castiglione, were contacted but took their names out of consideration.Mike Hamilton is the IT expert to ask because he’s done it all. "It's great for Mike Hamilton, but it's also great for Tennessee." "I certainly think very highly of Mike Hamilton," Fulmer said. Though the university hired a consultant to identify possible candidates, Hamilton had support from the athletic department, including coaches and boosters. Head football coach Phillip Fulmer, men's basketball coach Buzz Peterson, women's athletic director Joan Cronan and university trustees Jim Haslam and John Thornton were among the university officials present at the news conference. Shumaker said Hamilton's contract was still being negotiated. "On the basis of all the information we gathered and the candidates to which we spoke, I am convinced Mike Hamilton is the right man at the right time to be men's athletic director at the University of Tennessee." "We did a thorough and exhaustive national search," said university president John Shumaker, who made the final decision. His responsibilities last year increased to include basketball operations. Donations increased from $4 million a year before he arrived to $25 million last year. Hamilton, 39, replaces Doug Dickey, who will retire June 30 after 18 years.Ī Clemson graduate, Hamilton came to Tennessee in 1992 and has been in charge of the athletic department's donor program, the Volunteer Athletic Scholarship Program. The University of Tennessee promoted associate athletic director Mike Hamilton to AD on Saturday.
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